Online Complaints Book

The Electronic Complaints Book results from the “Simplex + 2016” program, provided for in Decree-Law No. 74/2017, published in the Diário da República No. 118/2017, Series I of 2017-06-21 and aims to provide a digital platform through which consumers can submit requests for information to the Regulatory and / or Supervisory Entity, praise and / or suggestions to the economic operator and also submit complaints to the economic operator.

When accessing the platform, which is possible by clicking on the complaints book icon, you can perform one of the three actions mentioned above and, in the event that you have already submitted a complaint, you can also consult its status.